Resources for Charities

The headlines about Anthropic this week are loud. This is not a story about one company. It is a story about the ecosystem every organisation using AI now operates in, and what that means for charities working with vulnerable people.

How charities can govern AI safely? Practical governance lessons from the 2026 International AI Safety Report.

Learn how charity service owners can lead low-risk AI innovation. Use the Map, Measure, Magnify framework to automate admin without losing the human core.

AI adoption in charities often fails because it ignores human relationships. Learn how to map your "Relational Core" to build an AI strategy that protects trust and improves governance.

How can charities move past the AI hype and start delivering real impact? It's the biggest question in our sector, and it requires a thoughtful, human-centered approach. Get your practical guide here.

Feeling overwhelmed by AI? Learn how to strategically implement AI for charities using your existing service lifecycle framework. A practical guide for non-profit leaders on using AI to enhance services, from discovery to delivery.

Struggling with a service closure decision? Get a step-by-step guide for charity leaders on how to prepare, facilitate the conversation, and manage the transition safely.

Charity leaders: Master the 'Retire & Renew' strategic service portfolio review. Learn to optimise impact, responsibly close services, and make courageous decisions for your non-profit's future.

Ensure your charity's new service pilots truly deliver. Discover our 4 essential stage-gate decisions (Go, Grow, Pause, Stop) for evidence-backed, impactful, and sustainable programs. Get practical guidance!

Run a 60-minute service lifecycle check-in to steady one live charity service, support service owners and prioritise practical next steps.

Avoid vague ownership and six-page job descriptions. Use this one-page service owner profile template to clarify who owns each service and how it improves.

Charity services often wobble because no one really owns them. This guide explains what a service owner is, how the role works, and simple steps to choose one.

Charities are under pressure to do more with less. This piece introduces a simple four-stage service lifecycle to help you design, improve and retire services in a way that’s kinder to staff, volunteers and the people you support.

Charities are listening more than ever, but without a filter everything feels urgent. Use feedback fasts, token voting and relational mapping to act faster and protect capacity.

Volunteers are an essential, highly valued resource for many charities. They represent a unique investment of trust, time, and human energy that’s hard to replicate through budgets alone. A successful volunteer recruitment campaign or a sudden moment of media attention can result in a surge of people offering their time. Too often, however, this influx of support is stalled due to a lack of operational readiness. When local teams are under-resourced or processes are unclear,

Learn how to spot frontline workarounds, capture them and turn them into repeatable wins. A simple, low-admin way to break the crisis innovation loop in charities.

Volunteer numbers are falling, but the problem is deeper than recruitment. See how shadow systems, crisis fixes and volunteer pipeline friction are reshaping charity operations, and what to do now.

A quick, charity-first health check for your impact data. Answer 10 yes/no questions to see what’s working, where “expensive noise” has crept in, and what to tidy first.

Impact measurement for charities should guide decisions, not create expensive noise. This post shows five simple steps to tidy your metrics, co-create them with your team, and only add tools when the system is ready.