Services for charities
Charities aren’t short on purpose. They’re stretched by pressure: overloaded staff, volunteers quietly holding things together, change moving faster than capacity, and systems that only work because people improvise.
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Our work follows a simple pattern:
Our partnership can begin at any stage, depending on where the pressure is loudest. We'll start with the service that meets your most immediate need.
See it: Service diagnostics & mapping
For charities that need a true picture of how work is really being done today.
What we do
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Talk to the people doing the work (interviews, shadowing).
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Cut stakeholder noise down to the signals that matter.
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Map the real workflow, highlighting where pressure sits and what is getting in the way.
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You get the confidence of a clear, shared diagnosis. We’ll replace guesswork with a true picture of how your service runs, identifying the root causes of bottlenecks so you have a targeted, manageable list of priorities to fix first.​
Fix it: Service improvement
For teams that have fragile handovers and processes that don’t hold in real life.
Not every problem is where it first appears, and not every solution works the first time.
What we do
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Run diagnostics and iterative testing.
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Co-design ways of working between fragmented teams.
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Provide light, board-friendly impact and benefit measurement.
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You get a calmer, more resilient service. We’ll strengthen fragile handovers, especially those involving volunteers, and create a clear, documented process that your team trusts. This provides the early evidence needed to build confidence with senior leadership and trustees.​
​Keep it working: Feedback & automation prep
For organisations that want to lock in the gains and reduce busywork.
Once things are tidy and trusted, we help you keep them that way. Sometimes that’s a smarter template or better feedback loop. Sometimes it’s AI, if the system is ready.
What we do
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Provide assisted drafting for reports or board papers in your own language.
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Set up structured feedback collection and clear summarising.
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Offer people-safe guidance on using AI in day-to-day work.
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You get to lock in your gains and reduce team burnout. We’ll reduce manual busywork by implementing smarter feedback loops and changes that your team actually adopts. This creates a stable, real-world foundation for safely exploring the benefits of AI and automation.
Build capability: Continuous improvement support
For teams that want to keep diagnosing and improving after we leave.
Some organisations want us to stay close for a while; others want to build their own capacity. We can do either.
What we do
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Provide temporary research and insight support when capacity is stretched.
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Create tailored research and measurement toolkits.
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Run hands-on learning sessions so skills stick.
You get a lasting, in-house capability for improvement. We’ll equip your team with the skills and simple, maintainable tools they need, reducing long-term dependency on external consultants. This builds a powerful engine for continuously demonstrating your impact to funders and boards.