Welcome To The Thinking Space

Learn how charity service owners can lead low-risk AI innovation. Use the Map, Measure, Magnify framework to automate admin without losing the human core.

"We can't afford it." If that’s your Board's reaction to AI, you might be pitching it wrong. In this final installment, learn how to reframe AI costs from 'IT overhead' to 'service capacity' to build a business case that Treasurers and Trustees will back

AI adoption in charities often fails because it ignores human relationships. Learn how to map your "Relational Core" to build an AI strategy that protects trust and improves governance.

How can charities move past the AI hype and start delivering real impact? It's the biggest question in our sector, and it requires a thoughtful, human-centered approach. Get your practical guide here.

Feeling overwhelmed by AI? Learn how to strategically implement AI for charities using your existing service lifecycle framework. A practical guide for non-profit leaders on using AI to enhance services, from discovery to delivery.

Ensure your charity's new service pilots truly deliver. Discover our 4 essential stage-gate decisions (Go, Grow, Pause, Stop) for evidence-backed, impactful, and sustainable programs. Get practical guidance!

Charities are under pressure to do more with less. This piece introduces a simple four-stage service lifecycle to help you design, improve and retire services in a way that’s kinder to staff, volunteers and the people you support.

Practical ways charities can use ethical AI for co-production: widen access, cut admin, protect consent and keep lived experience at the centre.

A clear, field-tested guide to co-produced research: why averages hide sub-group nuance, how to keep work safe and governable, and what good looks like. With public case studies and low-risk AI supports so you can spend less time on admin and more time listening.

What does 2025 trust data reveal about nonprofit governance? UK and US findings highlight rising expectations, hidden risks, and practical steps boards can take now. Learn how to strengthen board decision-making, improve transparency, and prepare for AI-driven change without overloading trustees.

Charities do not need more data, they need the right data. This guide walks through common data collection methods, how to choose between them, and how to keep ethics and quality at the heart of your work.

Use token voting to turn many ideas into a ranked, defensible shortlist. Inclusive, low-tech, and easy to explain to boards and funders.

How a short, planned “data-diet” weeks can help charities close the loop, reduce overload, and turn existing feedback into action, without silencing anyone.

Map who speaks, who decides, and who is heard. Relational feedback mapping is a simple way for charities to spot missing voices and avoid building strategy around the loudest group.

Charities are listening more than ever, but without a filter everything feels urgent. Use feedback fasts, token voting and relational mapping to act faster and protect capacity.

When volunteer recruitment goes well it feels like a relief: a good campaign, a partner promotion, or a moment in the media and suddenly people are offering their time. Too often, though, the welcome wave is followed by a different problem: local teams are not ready, role descriptions are vague, training is patchy, and volunteers stall or drift away. Staff step in to cover the gaps and the goodwill that carried recruitment frays into frustration. Next time you ask, it becomes

Learn how to spot frontline workarounds, capture them and turn them into repeatable wins. A simple, low-admin way to break the crisis innovation loop in charities.

A quick sense-check for charities that like the idea of decentralised, community-led impact but are not sure they are ready. See the 5 signs you are ready and what to fix first.

What will impact measurement look like in 2035? This practical guide explores the shift toward decentralised, community-led evaluation. Offering future-ready ideas you can start using today to ease pressure, deepen trust, and capture what really matters.

Impact measurement for charities should guide decisions, not create expensive noise. This post shows five simple steps to tidy your metrics, co-create them with your team, and only add tools when the system is ready.