From Insights to Outputs
Untangling the messy middle between strategy & delivery
Most charity breakdowns aren't caused by a bad strategy. They are caused by the quiet strain, the invisible gap between what the Board sees and how the work actually happens.
When services are held together by goodwill, shadow processes, and late-night fixes, innovation feels like a threat, not an opportunity.
I help you tidy the human system first, fix the fragile bits, and add practical tools (including AI) only when the process is ready to hold them.
Working alongside the people who do the work every day, we create a process that is not only efficient but resilient. The fixes stick because they are built by the team that will use them.
Solving real operational challenges in the charity sector
I work with leaders and their teams, staff and volunteers alike, to turn operational friction into sustainable service delivery. Usually, this starts when:
Stakeholder Noise: Blurring priorities and slowing down strategic decisions.
Fragile Volunteer Support: Creating gaps in handovers and increasing the risk of burnout.
Fragmented Service Delivery: With teams working to different versions of the "real" process.
A practitioner’s perspective on charity leadership
I know that the best charity operations are built on human relationships, not just process maps. My approach is grounded in having led at both ends of the spectrum:
The insight: firstly as a Chief Scientific Officer, proving what works.
The reality: then as a senior operational leader, making it work at scale.
I’m here to be a critical friend who helps you untangle the knots, tidy the processes, and make the day-to-day feel manageable and rewarding again.
How we work together
See it
See how work really happens, where the pressure sits, and what is getting in the way. The outcome: A shared diagnosis and clarity on where to start.
Fix it
Co-design the tidy version with your team, fix handovers, and document “this is how we do it now.” The outcome: A resilient process built with staff buy-in, reducing daily friction.
Keep it
Add small, practical fixes such as assisted drafting for board papers, simple automations and better feedback loops, but only where the system is ready. The outcome: Sustainable change and a team equipped for the future.
